customer communication


Conversational Intelligence

PSA is pleased to continue delivering our events both live and online. On October 6th you can choose to join us in person as Nan Gesche gives her presentation or join us via webcast from 7:45 – 9:15 a.m.  See below for details and registration: Note our new location:  Minnesota […]


Convert a Conversation to a Sales Meeting with Ease

PSA is pleased to continue delivering our events both live and online. On September 8th you can choose to join us in person as Jason Jones gives his presentation or join us via webcast from 7:45 – 9:15 a.m.  See below for details and registration: Does networking feel like a […]


Listening Pays In Many Ways

In an effort to include all of our members and guests PSA is currently delivering our events both live and online. On April 7th you can choose to join us in person as Manny Steil gives his presentation or join us via webcast from 7:45 – 9:15 a.m.  See below […]


Customer Escalation as an Opportunity for Business Growth

In an effort to include all of our members and guests PSA will be delivering our November event both live and online. On November 4th you can choose to join us in person as Floyd Carlson gives his presentation or join us via webcast from 7:45 – 9:15 a.m.  See […]


Write Your Message for the Right Prospect

In an effort to include all of our members and guests PSA will be delivering our May event both live and online. On May 6th you can choose to join us in person as Beau Nordby gives his presentation or join us via webcast from 7:45 – 9:15 a.m.  See […]


Screen Presence to Up Your Game

Because of the continuing Corona Virus lock down Dean Hyers  will be giving his May 7th interactive presentation via webcast from 7:45 – 9:15 a.m. See below for details and registration: Do you have ‘screen presence?’  The world went virtual, separating us from clients and prospects and adding new barriers […]


Bill Wooditch: The Art of Qualifying Opportunity to Achieve Results

The amateur tends to embellish or construe what they assume conveniently to be a positive or yes in the buying process. In reality, a prospect’s verbiage may include, in its most promising form, a maybe. We can’t cash checks from maybe. We don’t earn the opportunity or seal the commitment […]


3 Bold Decisions to Empower Sales Growth

Because of the continuing Corona Virus lock down Danita Bye will be giving her March 5th interactive presentation via webcast from 7:45 – 9:15 a.m. See below for details and registration:   The unstoppable pace of disruption seems to be approaching us from every direction: economically, technologically, digitally, and culturally.  […]


Annette Wanchena: What Are You Doing During COVID to Avoid Prospecting?

So, like many people, I have a habit of finding ways to avoid prospecting.  For example: Did you know that there is a website available to create acronym’s from words?  It’s nameacronym.net. The acronym for my name? A – Awesome N – Novel N – Nurturing E – Energetic T […]